FAQ
Frequently Asked Questions (FAQs)
1. What is CozyParcel?
CozyParcel is a trusted online store offering high-quality Christmas products, baby items, home & kitchen essentials, health & fitness gear, women's bags, winter must-haves, and electronics. We serve customers across Canada and the USA, ensuring a seamless shopping experience.
2. Where are you based?
CozyParcel operates in both Canada and the USA, providing fast and reliable shipping within these regions.
3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods to make your shopping experience convenient and safe.
4. How long does shipping take?
- Canada: 5-7 business days.
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USA: 7-10 business days.
Delivery times may vary during the holiday season.
5. Do you offer free shipping?
Yes! We offer free shipping on orders over $50.
6. What is your return policy?
We want you to love your CozyParcel purchases! You can return unused, unopened items within 30 days of delivery for a full refund or exchange. Please visit our Return Policy page for more details.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your delivery progress.
8. Can I cancel or modify my order?
You can cancel or make changes to your order within 24 hours of placing it. Please contact our customer support team at support@cozyparcel.com.
9. Do you offer gift wrapping?
Yes, we provide gift wrapping services during the holiday season. Select the gift-wrapping option at checkout for a small additional fee.
10. How do I contact customer support?
For any questions or concerns, you can reach us at:
- Email: (support@cozyparcel.com)
- Phone:
- Live Chat: Available on our website from 9 AM to 6 PM EST, Monday to Friday.
11. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to stay updated on exclusive deals, seasonal sales, and special discounts.
